Railway companies and station operators are obliged under EU law to ensure the best possible accessibility to the rail system for people with reduced mobility, and to specifically improve it in the case of new infrastructure. The Federal Disability Equality Act (BGStG) also requires that public transport must basically be accessible since 2016.

Basically, rail companies must transport people with disabilities or reduced mobility. They have the right to be provided with free assistance (boarding, disembarking and changing trains, etc.) by staff on board trains and at stations. Assistance is not guaranteed at stations without personnel. We therefore recommend that you enquire whether the appropriate assistance can be provided at your desired departure and arrival station or which alternatives can be offered before you start your trip. Information about the accessibility of stations, stops and trains can be obtained from the railway company (e.g. at the ticket counter or by phone), the station operator or the tour operator. In principle, no proof of entitlement to assistance is required.

 

What if the transport of people with disabilities is refused?

Transport may only be refused by the company in exceptional circumstances. In this case, the company is obliged to declare its refusal within five working days, in writing and stating the reasons.

 

Is there a right to tickets at no extra charge?

There is a right to tickets at no extra charge. Some railway companies offer discounted tickets from a certain degree of disability (e.g. at least 70 percent at ÖBB) or on presentation of a disability card. However, there is no legal obligation for companies to offer discounted tickets.

Rail companies are specifically obliged to transport the necessary mobility aids (wheelchairs, walking aids, etc.) as well as guide dogs for the blind and service dogs.