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Legal aspects of bus trips Rights for people with disabilities or reduced mobility

What obligations do companies have towards people with disabilities for bus services?

Generally, bus companies must transport people with disabilities or reduced mobility. Transport may only be refused by the company in exceptional circumstances if it were to conflict with the applicable safety regulations or is not possible for technical reasons (e.g. due to the type of vehicle or the stop infrastructure).

There is a right to assistance with handing over, receiving and transporting baggage and with security and customs controls. If an accompanying person is necessary for the safe transport of the disabled passenger or person with reduced mobility, this person must be transported free of charge.

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