In the event that the train is more than 60 minutes late and/or the connecting train has been missed or the train was cancelled, the following options apply:

• Abandon the onward journey, return free of charge and apply for a (proportionate) reimbursement of the fare. In this case, the railway company must reimburse the route not completed or the entire route free of charge if the trip is pointless due to the delay.
• Continue the trip at no additional cost and under comparable conditions (if possible).
• Postpone the trip to a later date (within a reasonable period of time). In addition, the validity period of the tickets must be extended if necessary or they must be validated for alternative transport routes (e.g. with SparSchiene-Tickets for specific trains).
• Stay in a hotel or use a taxi if you missed the last connecting train. The maximum amount for local and regional transport is EUR 80 per person for an overnight stay in a hotel and EUR 50 per person for a taxi ride. We generally recommend you contact the respective company beforehand.
• In the event of a delay of more than 60 minutes, passengers will be offered meals and refreshments in reasonable proportion to the waiting time, if available and possible on the spot.

The legal bases are Articles 15, 16 and 18 of Regulation (EU) no. 1371/2007 and Articles 2 and 8 of the Railway Transportation Act.

Passengers shall be adequately informed about disruptions, delays and cancellations and their likely effects, subject to availability. The information must be provided via the existing information channels (e.g. counters, ticket machines, notices, monitors etc.). It is recommended you have the bus company issue confirmation of the delay or cancelled train.