FAQs
Do you have questions? We’ll deliver the answers.
All important information at a glance.
If you need assistance, please contact our Customer Service Center.
Most read FAQs
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VVT Ticketshop
Buy tickets for the bus, train and tram quickly and easily online now.
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Payment options
You can pay by EPS online bank transfer (Austrian banks), credit card (Visa, Mastercard/Eurocard, American Express, Dinersclub, JCB) or VVT Flexirate.
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Obtaining your ticket
Once you have paid for your ticket, you will be asked how you would like to receive your ticket. Usually you have two options: as a mobile ticket in your VVT Tickets app or as a PDF ticket to print out.
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Tagesticket 2Plus validity
The Tagesticket 2Plus is valid until 12 midnight on the day you purchased it.
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VVT Flexirate
The credit balance in the VVT Flexirate must be converted into a ticket before departure.
Accessibility
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Accessibility
All passengers should be able to travel comfortably and safely on Tyrol's public transport.
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Passenger rights for people with disabilities or reduced mobility
It is mandatory to provide transport by or access to the railway system for people with disabilities.
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Notification of assistance
Passengers must give 36 hours' notice (bus) or 48 hours' notice (train) of the assistance required.
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Liability for damaged or lost mobility equipment
If wheelchairs or other mobility equipment are damaged or lost, the company is liable for the replacement value or repair costs.
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Fare reform 2
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Advantages of the fare reform 2
Public transport is becoming even more attractive in Tyrol now.
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Practical issues
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Bikes on buses and trains
A bike may in principle be transported on buses and trains However, the driver on the bus may exclude bike transport.
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Dogs on buses and trains
For the safety of passengers, dogs must be kept on a leash and be muzzled - with the exception of assistance dogs.
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Pushchairs on public transport
A maximum width of 61 cm is recommended to transport a pushchair without any complications.
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Lost & Found
Our Lost & Found service points are for all objects lost or found on local public transport.
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Services & alternative mobility offers
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Call and collect taxi service (AST)
The AST is a mixture of a bus and taxi. It travels according to a timetable at certain times when it is ordered.
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Park & Ride
The P+R ticket is free of charge for public transport customers. P+R facilities are located at central locations.
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Carsharing
VVT and the State of Tyrol rely on car sharing as a contribution to overall mobility (public transport, car, bicycle, foot). Car sharing combines individual and public mobility without having to own a car.
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Seat reservation
You can reserve your seat in advance for the Regiobus Express between Innsbruck - Lienz (960X).
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Skibus
Ski buses are usually integrated into the regular service. You can find timetables in the VVT timetable information or on the ski resort websites.
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Tickets
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Ticket purchase
Tickets are available in our VVT ticket shop, at all ticket machines, in railway stations, in vehicles as well as at the VVT and IVB advance booking offices in the Innsbruck area.
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VVT tickets' validity
VVT tickets are valid for all trips on network routes that start and end in the Tyrolean network region.
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Calculating the ticket price
You can find out the ticket price online using the fares and timetable information or in the fares folder.
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Transferability of VVT tickets
Individual, day, weekly and monthly tickets are transferable, except if they are purchased in the app and online.
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Tagesticket 2Plus validity
The Tagesticket 2Plus is valid until 12 midnight on the day you purchased it.
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First Class on long-distance trains
VVT tickets are always only valid in the Second Class on trains. An additional payment to upgrade to First Class is only possible in accordance with the railway company's fare conditions.
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Trips across federal states
VVT tickets are valid until the last stop in the Tyrolean network region.
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KlimaTicket REGIONEN validity
A region consists of two neighbouring areas connected by a bus or train line.
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Accompanying children with a KlimaTicket
Children travel free of charge with their parents' KlimaTicket during school holidays according to the VVT calendar.
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Order form for school students & apprentices
The order forms for school students are available from schools and the VVT Customer Centre. Apprentices get the forms from the Tyrol Chamber of Commerce.
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Change of residence, school or apprenticeship with Schulticket/Lehrticket
You have to fill in a new application form and have it confirmed by the school/apprenticeship office.
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Transitional arrangement for the start of school
The following arrangement applies to the transition period between 31 August of a school year and the beginning of the new school year / the issue date of the new tickets:
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Upgrade to Schulticket Tyrol/Lehrticket Tyrol
The Schulticket/Lehrticket can be upgraded to a Schulticket Tyrol/Lehrticket Tyrol later.
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Schultciket Tyrol & Lehrticket Tyrol
The Schulticket Tyrol/Lehrticket Tyrol for the whole state of Tyrol costs EUR 96 and is also valid during leisure time.
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Schulticket Tyrol/Lehrticket Tyrol validity
Schultickets Tyrol/Lehrtickets Tyrol are valid throughout the entire Tyrolean network region.
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Tax benefits with Jobticket
Information about the Jobticket can be found on the Jobticket page.
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Ticketshop
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Access to the VVT ticket shop
Your fare travel companion is available online at tickets.vvt.at or via the VVT Tickets app - available for Android and iOS.
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VVT ticket shop as additional sales channel
VVT tickets are of course still available from our Customer Centre, at all ticket machines, in railway stations, in vehicles as well as at ticket offices in the Innsbruck area.
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Account registration
You can also buy Einzeltickets without registering. Buying tickets is even faster and easier if you create a VVT account. Season tickets such as KlimaTickets and Semestertickets can only be purchased after prior registration.
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Obtaining your ticket
Once you have paid for your ticket, you will be asked how you would like to receive your ticket. Usually you have two options: as a mobile ticket in your VVT Tickets app or as a PDF ticket to print out.
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PDF-Tickets
Yes, PDF tickets are also accepted on notebook, tablet or smartphone displays within Austria. Photo ID with age and, if applicable, a discount card must be presented.
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Payment options
You can pay by EPS online bank transfer (Austrian banks), credit card (Visa, Mastercard/Eurocard, American Express, Dinersclub, JCB) or VVT Flexirate.
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VVT Flexirate
The credit balance in the VVT Flexirate must be converted into a ticket before departure.
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Online-Ticket validity
The Online-Ticket is valid for a certain period of time and expires automatically.
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Low battery level
The smartphone must be fully functional and the charge level must be sufficient throughout the trip for a valid ticket to be presented.
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New mobile phone or lost old mobile phone
The ticket is specific to the device, i.e. it is only valid on the mobile phone on which the VVT Tickets app is installed and only on one device at the same time. The ticket cannot be sent, however it can be transferred to a new device.
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Cancellation
Online tickets can be cancelled within one minute if a PDF ticket has not been issued yet.
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Data protection and security
The system meets all relevant security and data protection standards.
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Support & help
The staff at the VVT Customer Centre and the IVB Customer Centre are well trained in the new online ticket shop and will be happy to answer any questions you may have.
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